+ (971) 56 905 4736
+ (971) 4 344 8684

News & Media

xconnect fze
  • shape

    WE SUSTAIN,

    REPAIR & OPERATE

    OUR PRO-ACTIVE TEAM'S COMMITMENT TO QUALITY IS
    EVIDENCED THROUGH OUR CLIENT RETENTION RATE AND
    OUR PROJECTS PORTFOLIO.

Xconnect's Dedicated Support Division will help you to

  • Decrease downtime & reduce risk.
  • Prolong Equipment life through preventive measures.
  • Unite efficiently support across multiple platforms and networks.
  • Have a detailed inventory of your covered equipment & systems.
  • Maintain a single point of contact in case a problem arises.
  • Have Greater Reliability.
  • Insure Comprehensive Warranty.

We Sustain, Repair & Operate

  • Switching solutions, routing services and wireless communications
  • High-end data center networking
  • Network and endpoint security solutions
  • Collaboration solutions through IP Telephony, unified communications, video conferencing and contact centers
  • Cloud services for security and management
  • Cooling-precision Air Conditioning 
  • UPS and Power distribution systems
  • Backup Generators
  • Fire detection, Alarm and Suppression systems
  • Security and Safety system 
  • Environmental Monitoring System
  • Support Services for the technical issues.
  • Assesses the health of your Solution environment.
  • Guide your staff to get up to speed on the new product features and recommended procedural improvements.

Annual Maintenance Contract

Platinum SLA Highlights

  • Prescheduled number of preventive maintenance visits.
  • Hardware replacement on all devices in case of malfunction.
  • Emergency service active 24h/365days.
  • Access 24/7 to hotline support number.
  • 2h to 4h guaranteed response time.
  • Option to schedule visits outside of working hours.

Gold
SLA Highlights

  • Prescheduled number of preventive maintenance visits.
  • Option to include parts coverage on all devices.
  • Emergency service active during working hours.
  • Access to standard support number.
  • 6h to 12h guaranteed response time.

Silver
SLA Highlights

  • Prescheduled number of preventive maintenance visits.
  • Option to include parts coverage on all devices.
  • Emergency service active during working hours.
  • Access to standard support number.
  • Next working day response.

Professional Services

Implementing networking, security, ICT & software solutions are considered as great first steps towards revamping your business processes and improving your ability to compete in the market and provide outstanding services to your end users. Yet, everyday, new technologies and improvements are being introduced. Thus, the need to constantly monitor, maintain and upgrade your implemented solutions can become a nightmare!

XCONNECT, offers its clients the ability to benefit from its wide expertise and certified engineers to handle all your maintenance!

Remote &/or On-site implementation & support

Technical Assessments & Consultancy

Outsourcing

Technical & Managed services Solution architecture

Facebook Instagram Linkedin
BE PART OF THE TEAM CONTACT FORM

© All Copyright 2024 by

/